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GOLDRAY GENERAL POLICIES

HOTEL POLICIES

- Due to the fact that the hotel is surrounded by many residents it is required that guests, particularly those in groups must be respective in regards to noise and silence during the evenings and late quiet hours especially after 23:00 pm.
- No parties and drugs are allowed at the premises.

- Curfew starting from 24:00 pm to 05:00 am.

- Please leave the room Key at the Reception desk when you go out or leave the Hotel (10€ penalty for lostkeys)
- Please note that the check-in time is starting after 13:00 - 14:00 and check-out is before 11:00 am. if the room is not yet available when you arrive, you can still leave the luggages at the reception deposit room and pick them later when the rooms are ready or whenever you are.
- Guests are required to show the original (no photos or copies) identification documents (ie: passports, UE valid id card, UE resident permit, UE driving license) upon check-in. Minors must be accompanied by parents or legal tutors and have their written authorization and a copy of their passports if not present. 

- Please note that all Special Requests are subject to availability and additional charges may apply.
- Please inform us in advance of your expected arrival time. You can use LET'S CHAT box (down right corner) or contact us directly throught email, phone call or WhatsApp.

- Extra guests are not allowed, each new guest must be registered at the reception and pay an additional fee.

- No smoking inside the rooms.

- No pets or animals are allowed.

Hotel Goldray is very thankful for your cooperation and respectiveness of the above rules and wishes you a calm and  pleasent stay!

CANCELLATION POLICY

Free cancellation and penalties:

You can cancel for free 2 days before the arrival. If you cancel after the 2 days before the arrival you will be charged the whole amount of the reservation. If you do not show the penalty will be the same of the cancellation.

COOKIE POLICY

Notice regarding Cookies Privacy

We are committed to protecting the privacy of our users in accordance with the Privacy Code (art. 13 law. n. 196/03).
According to the law, data processing is based on the principles of fairness, legality and transparency and the protection of your privacy and your rights.

What are Cookies

-Cookies are small text files used to improve website navigation. Thanks to cookies, navigation preferences can be stored by your browser, such as the language spoken, display options, etc.

-Cookies are used to facilitate the use of online content; they are saved to the device used and they can be read only by the website that created them.

-No personal user data is acquired by the website by simply navigating through web pages. We do not use cookies to transmit personal information.

Below you will find the privacy policy:
https://app.termly.io/dashboard/website/c78c630e-7102-4489-b1db-b15419c09098/privacy-policy

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